Farhood Perfumes Manufacturing L.L.C (“Farhood Perfumes”) places the highest importance on the processing, confidentiality, and security of your personal data.
This privacy policy is designed to provide you with clear and complete information on how we collect, use, and store the personal data you provide to us, how it may be shared with third parties, and your rights and options to control your personal information and protect your privacy.
This policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”) and aligns with applicable international data protection regulations.
Farhood Perfumes LLC, a limited liability company organized under the laws of the United Arab Emirates and headquarters at 8 6A St – Al Khabaisi – Dubai, is the data controller of personal data collected on the website, at our stores, or during any interaction with our brand.
We have appointed a Data Protection Officer who can be contacted at info@farhoodperfumes.com for any inquiries regarding personal data.
Personal data refers to any information about an identifiable individual, including but not limited to name, date of birth, contact details, customer or order numbers, photos, and other information that can be used to identify you.
We may collect personal data in the following situations:
Creating a customer account on our website or mobile app
Placing orders online or in-store
Participating in loyalty programs or promotional campaigns
Subscribing to marketing communications (email, SMS, phone, or post)
Answering surveys or providing feedback
Interacting with our brand via social media
Contacting our customer service or sending inquiries
Attending events organized by Farhood Perfumes
Browsing our website, including through cookies or similar technologies
Identity information: name, date of birth, and other identifiers
Contact information: email, phone number, and address
Preferences: product preferences, language preferences
Purchase information: order history, invoices, and transaction details
Health information: only if relevant to product use or in-store treatments
Payment information: necessary for processing online orders
Usage data: website browsing, clicks, and interactions, including via cookies
Certain personal data fields may be mandatory to provide the requested services, while others are optional to enhance our communications and offerings.
We collect and use your personal data to:
Enable and manage your customer account
Process and deliver orders, including payment and fraud prevention
Record in-store purchases and loyalty program activity
Manage customer inquiries, complaints, and feedback
Improve your experience with tailored services and personalized offers
Conduct statistical analyses for business improvement
Communicate marketing information if you have provided consent
Organize and manage participation in events
To perform contractual obligations, including order management and account services
For our legitimate business interests, including marketing, fraud prevention, and website security
Based on your consent, particularly for promotional communications and cookies
To comply with legal or regulatory obligations, such as accounting, tax, or safety reporting
Access to your data is restricted to authorized personnel within Farhood Perfumes. We may also share your personal data with:
Other Farhood Perfumes subsidiaries or partners acting as data processors
Service providers for website hosting, payment processing, logistics, marketing, and customer service
Legal or regulatory authorities where required by law
Third-party partners may act as independent data controllers. You should review their privacy policies as appropriate.
Some recipients of your personal data may be located outside the UAE. All such transfers are conducted under strict contractual, technical, and organizational safeguards in compliance with applicable data protection regulations.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular audits. In the event of a data breach, we will notify the relevant authorities and affected individuals if required.
Under applicable data protection regulations, you have the right to:
Access, correct, or delete your personal data
Object to certain processing, including automated decision-making
Request restriction or portability of your data
Withdraw consent at any time
Lodge a complaint with the UAE Data Office or other relevant authority
To exercise your rights, contact info@farhoodperfumes.com with proof of identity.
You can also unsubscribe from marketing communications at any time using the opt-out link provided in our messages.
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